antivirus problem

Submitted by Anonymous on 2:58pm, Tuesday, 2004-06-22
I have learned my lesson and want to install antivirus software. :oops: However: I purchased and downloaded Norton Antivirus over the internet. It simply won't install. It ran a virus checker first to determine if a virus would interfere with installation, but that came back clean. When I tried to install, the program went through a few windows, then just disappeared. I got a refund from those people and went and purchased the disc for McAfee virusscan. The same thing happened - the windows pop up quick, if I can click fast enough it will go to the next window, but they disappear very quickly. Weird part - I can download and install from microsoft website (got PowerToys) and I just installed QuickTax with no problems. Why won't antivirus install? How can I get the antivirus program installed?
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At 3:20pm, Tuesday, 2004-06-22, User Profilejeff said:
Colleen, Can you verify if McAfee is installed in Control Panel > Add/Remove Programs? It should give you some icons in the system tray also (near the clock). If you want to try again, I would save the installer executable to your drive, then take the following steps: - boot up in Safe Mode. This will prevent applications from starting up that may be interfering, though this is not a foolproof solution. - do not run any other applications (ensure no other applications are running) - Also, make sure you have enough disk space. That's all I can think of right now. Regards, Jeff
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